Maximise your Customer Success impact
What I do
I know the true value Customer Success can bring to any SaaS organisation. Bringing 10 years of experience within the global SaaS market, I can help you understand your customer base, drive adoption and loyalty, and ultimately maximise your customer revenue. ​Whether it's a full remapping of your customer journey, a deep dive into your core CS processes, a review of your tech stack or 121 coaching sessions - speak to me about your needs and we'll figure out the rest.
Services
COACHING
Flexible coaching and leadership development packages for any CS professional - from CSM to Head of and Director level.
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I work to provide a space for you to share ideas, talk through challenges you're facing, and to provide thoughtful feedback to promote creativity and give you the tools you need to succeed in your CS career.
CS PROGRAM BUILD
Tailored project packages for earlier stage start ups who are looking to embed structure and process into their Customer Success approach.
Maximise your CS approach with help setting up for scale, and get best practice recommendations for content, tech stack, org structures, processes, customer journey flow, and more.
CS SCALE REVIEW
Tailored project packages for later stage scale up SaaS companies, who already have CS teams in place, perhaps globally, and who would benefit from a critical lens on the success of the function.
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I work closely with your organisation to assess operational effectiveness; look at the current retention and growth rates; and utilise your accessible data to build a plan for improvement areas and ultimate success.
Testimonials
At Cebra, I'm passionate about delivering exceptional service, driving authentic growth, and achieving outstanding results. But don't just take my word for it - see what people have to say about working with me.
Contact me today to see how I can help your customer success, your customers, and your business excel.
“Charlotte's customer-centric approach and adept relationship-building skills were pivotal in fostering successful client interactions”
James McGill - Regional VP of Customer Success
"Charlotte has an impressive track record of making data-driven decisions that have positively impacted our company's bottom line”
Geoff Camplin - SVP of Customer Success and Professional Services
“Charlotte is a true mentor, who will go the extra mile to ensure the business goals are met while everybody is motivated and thriving at their roles”
Luiza Bagatini - Consultant